WORK HISTORY
July 2020 – Current
Medallia SDK Subject Matter Expert
Medallia / Etech
Owning the SDK Portfolio globally, Helping customers onboard and driving discovery sessions, Collecting and presenting customer success stories, Partner with Sales Directors to present Medallia to prospects, Acting as a bridge between customers and product team
Jan 2019 – Current
Medallia Digital Expert
Medallia / Etech
Onboarding customers on Medallia Digital solution, Demonstrating the product features and driving training’s, Driving complete end to end implementation, Providing best practices for shaping the Customer Experience vision, Build customer relationships and identifying business goals
Jun 2018 – Jan 2019
Senior Business Analyst
Medallia / Etech
Designing and Implementing Medallia solutions, Delivering the project with defined timeline & scope, Working with the team as a couch and a leader
Jul 2017 – Jun 2018
Business Analyst
Medallia / Etech
Working with seniors in configuring Medallia platform, Developing strong client relationship by being constantly in touch throughout the implementation, Servicing existing customer to provide ongoing value
EDUCATION
2002
Bachelors in Engineering (Computer Science)
Gujarat Technological University
I studied computer engineering from at GTU, walking me through the basics to the understanding of the computer system building a strong base for everything I develop.
Coding Skills
Dart/Flutter
CSS3
WordPress
C#
jQuery
Soft Skills
Communication
Presentation
Scoping
Consulting
TESTIMONIALS
Vincent Wood
CEO / Gravity Inc.
He is a great and hardworking guy. I am so proud of i have him as my asistant. He helped me so much. Also i am so proud of i have him as my asistant. He helped me so much.
Gary Morgan
Chemist / Freelancer
He was a great co-worker and a friend. I would’t be where i am without his support.