WORK HISTORY

July 2020 – Current

Medallia SDK Subject Matter Expert

Medallia / Etech

Owning the SDK Portfolio globally, Helping customers onboard and driving discovery sessions, Collecting and presenting customer success stories, Partner with Sales Directors to present Medallia to prospects, Acting as a bridge between customers and product team

Jan 2019 – Current

Medallia Digital Expert

Medallia / Etech

Onboarding customers on Medallia Digital solution, Demonstrating the product features and driving training’s, Driving complete end to end implementation, Providing best practices for shaping the Customer Experience vision, Build customer relationships and identifying business goals

Jun 2018 – Jan 2019

Senior Business Analyst

Medallia / Etech

Designing and Implementing Medallia solutions, Delivering the project with defined timeline & scope, Working with the team as a couch and a leader

Jul 2017 – Jun 2018

Business Analyst

Medallia / Etech

Working with seniors in configuring Medallia platform, Developing strong client relationship by being constantly in touch throughout the implementation, Servicing existing customer to provide ongoing value

EDUCATION

2002

Bachelors in Engineering (Computer Science)

Gujarat Technological University

I studied computer engineering from at GTU, walking me through the basics to the understanding of the computer system building a strong base for everything I develop.